PLEASE READ CAREFULLY…

Please understand that we will go to every effort to assure your trip runs well, that we offer the highest quality service, and that your journey with us is a truly unforgettable experience. Somehow, things do go awry. For that reason, we must include all the legal matters listed below. We do not always rely on these terms and often seek to find a more a reasonable solution. These terms and conditions are here if we need them, not because we must use them.

I herewith certify and acknowledge that I understand that my acceptance of a hiking and/or snorkeling program organized and conducted by Komodo Trekker is predicated on my assurance that I am physically fit to engage in the activities undertaken and that I have had or will receive sufficient training in said activities and that I fully understand the risk involved, of living and traveling on board a boat and the dangers arising from force of nature, and I am prepared to assume such risk.

KOMODO TREKKER TERMS AND CONDITIONS.

In order to induce Komodo Trekker or its partners to accept me as a member of the aforementioned trekking and or snroekling program, I hereby release and absolve Komodo Trekkker or its partners, employees, and invitees from any and all damages resulting from death or personal injuries, including loss of services, which I may sustain on account of, arising from. I further understand that remoteness of destination, local custom, and/or prevailing weather conditions may cause minor inconvenience or modification to portions of the tour, Komodo Trekker or its partners reserve the right to modify and/or cancel arrangements due to unfavorable weather conditions and/or technical difficulties at any time. I also agree to pay compensation at full current market value to Komodo Trekkker or its partners for any and all damage or loss of property and equipment belonging to Komodo Trekkker or its partners resulting from abuse or negligence on my part. This liability waiver is all subject to the terms and conditions above, which have been read, understood, and unconditionally agreed to. I further agree to strictly observe and comply with additional reasonable terms and regulations Komodo Trekkker.

PAYMENT TERMS

Deposit: 25% upon booking Final Payment:

Due 30 days before the departure date. The final payment and balance of 75% must be paid 30 days before the trip departure date. If the remaining balance is not received on or before that date Komodo Trekkker retains the right to cancel the booking, keep the deposit, and resell the activity/and or excursion. Special Offers Last Minute Bookings & Packages require 100% payment within 24 hours of booking.

CANCELLATION TERMS

More than 30 days prior to departure: Refund of deposit less administration fee of 130 USD and less bank and/or PayPal transaction fees Less than 30 days prior to departure: No Refund Cancellations can only be acknowledged if received IN WRITING, by email komodotrekker@gmail.com No cancellations are accepted by telephone, SMS, or chats. These cancellations must be acknowledged by Komodo Trekker, in writing to be valid.

FULL CHARTERS These trips can not be canceled as we accepted your commitment to fill the boat in its entirety. If individuals contracted by the person chartering the boat cancel, it is up to the person chartering to find replacements. For charters we need a 25% down payment to block the boat and prevent other people from booking, 25% needs to be paid 6 weeks later and the remaining balance 8 weeks before departure.

UNUSED SERVICES.

No refund or compensation is due payable by Komodo Trekker for any unused training or trip portions. Guests who do not complete trips for any reason are not entitled to a refund for a portion of the total cost.

PROGRAM CHANGES: PT Komodo Trekker Indonesia reserve the right to rearrange the order of any itinerary, to cancel or substitute elements of any schedule without notice when local conditions force such changes. Komodo Ttrekker and the guides on the boat can prohibit participation in activities at their discretion based on lack of respect for marine park rules and regulations, lack of respect – or “handling” of any marine life, alcohol consumption between activities or not abiding by internationally accepted safety practices. In this case, we will not refund you for the missed activities.

BOOKING POLICY AND PROCEDURE. Once you have checked availability tour with Komodo Trekker for and selected your desired activity, and wish to make a firm booking, we then require a deposit of 25% of the total trip cost, if booked more than 4 or 8 weeks in advance. If booked closer to departure (4 or 8 weeks) full payment will guarantee your booking. Cancellation Terms can be found higher up. Payment methods can be made securely online through PayPal. PayPal accepts; American Express, Visa, and MasterCard, or you may also pay by bank transfer. Komodo Trekker for  will supply you with the appropriate bank details upon booking. *Please note that bank transfer charges are to be paid by the sender* Upon receipt of the deposit (or full payment) for the specified activity/and or excursion Komodo Trekker for  will make the necessary confirmation with the specified operator on your behalf and you will be sent the appropriate written confirmation.

INSURANCE DETAILS.

We strongly urge our guests they purchase a fully comprehensive travel insurance package that covers accident, medical, baggage, personal liability and effects, and trip cancellation/interruption when a reservation is made. We strongly recommend our guests use an insurer that covers any travel disruption due to technical malfunction/cancellation of planes and/or any other mode of transportation to the departure point of the booked trip, including travel disruptions due to natural disasters including but not limited to volcanic activities, earthquakes, flooding, severe storms. In the event our guests are unable to make it to the departure point of the trip, no refunds from KOMODO TREKKER will be possible for missed portions of the trip. Please be advised that if guests choose not to carry travel insurance, KOMODO TREKKER will not be held responsible for any financial disappointment caused by reasons beyond our control. We require all guests to have travel insurance! Our remote location and the conditions we travel in expose our guests to unusual risks. In simple terms – flight cancellations are far more common in remote Indonesia. These cancellations and delays can affect your trip plans and we simply can not be held responsible for this. For these reasons, we require travel insurance.